Introduction to Negotiation Skills 1-Day FastTrak Module

This workshop is designed for sales people, sales managers and key account handlers as an introduction to negotiating win win outcomes. Participants will learn:

• The fundamentals of negotiation and the importance of profitability
• Aim of negotiation and what makes a good negotiation
• Preparation
• Understanding Negotiation arenas and how to determine negotiation variables
• Introduction to ODE analysis
• 10 Techniques to keep ahead
• Managing the process
• Interpersonal behaviour
• Handling customer objections
• Practise in a safe environment
• Tactics and countermeasures
• How deadlines and pressure affect the outcome

This course is run in a highly interactive style with delegates learning tools and techniques on how to successfully negotiate using proven case studies that challenge and develop critical skills and thinking to negotiate successfully in today's highly competitive environment.